Customer Service Agent with Italian
Pubblicato il 22-09-2026 - Altro in Trento
Your RoleSebbene l'esperienza qualificato e le qualifiche siano fondamentali per questo ruolo, si assicuri di verificare di possedere le soft skill preferenziali, se richieste, prima di candidarsi. As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package. Handle incoming customer inquiries via phone, email, and chat
Deliver high-quality customer support for:
Provide inbound sales support by promoting products and identifying opportunities to increase customer value
Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems
Proactively update customers on case progress and resolutions to maximize satisfaction
Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)
Collaborate with internal teams to deliver a seamless customer experience
Contribute to quarterly sales targets while maintaining outstanding service quality
Native or fluent Italian (C1-C2 level)
Good command of English
A customer-focused and solution-oriented mindset
Empathy, patience, and professionalism when handling customer concerns
Strong attention to detail and excellent follow-up skillsConfidence using multiple systems, tools, and CRM platforms
Previous customer service experience (preferred)
Previous sales experience (a plus, but not required)
Location xysqume On-site position in Lisbon or Porto, PortugalPermanent accommodation as part of your package, and flight cost reimbursement
Benefits & Career Growth
Paid training and structured onboarding
Dynamic, youthful company culture with genuine career development opportunities
International work environment supporting leading global brands in: TechnologyE-commerceTelecommunicationsFinancial ServicesDedicated support from Workster throughout the re