Global IT Service Desk Analyst | First-Line Support

22 set - Emilia-Romagna
EXPERIS

Experis is seeking an IT Service Desk Analyst to support a global team dedicated to energy efficiency projects. You will provide first-line support via phone, email and chat, resolving incidents quickly and documenting resolutions in ServiceNow.
You will troubleshoot across software, hardware and network services, escalate complex cases, and contribute to knowledge base articles. This hybrid role in Pessano Con Bornago (MI) offers a permanent contract, CCNL Metalmeccanico livello B, with a gross
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