22 set - Monza
Frette
Salesforce Business Analyst & Administrator
- Full-time
- Schedule: Hybrid
- Reparto: IT
- Role Reports to: Global IT Director
- Premio Eligible: No
For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.
For our headquarters in Concorezzo (MB), Frette is seeking a Salesforce Business Analyst & Administrator to support the implementation, configuration, management, and continuous improvement of our Salesforce platform.
The role will play a particularly important part during the initial implementation phase:
the successful candidate will work closely with commercial departments to understand their processes, business needs, and priorities, translating them into functional and Salesforce requirements and collaborating with the external consultant responsible for the implementation to ensure that the solution developed effectively meets the company's needs.
Once the platform is implemented, the successful candidate will be responsible for its day-to-day administration and maintenance, while also providing user support, contributing to process optimization, and identifying opportunities for continuous improvement.
KEY RESPONSIBILITIES
Business Analysis & Salesforce Implementation
- Collaborate with commercial departments and other business stakeholders to understand processes, operational needs, and business objectives.
- Gather, analyze, and document functional requirements.
- Translate business needs into functional requirements and solutions that can be implemented with
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