22 set - Milano
Singtel Group
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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.
This position is based in Milan, Italy. The Service Delivery Director is responsible for end-to-end delivery of telco and ICT services, ensuring services are delivered on time, within budget, and in line with agreed service levels and customer expectations.
This role provides strategic and operational leadership across Project and Service Management, driving service excellence, operationalefficiency, and continuous improvement for enterprise and/or wholesale customers.
Service Delivery Leadership
- Own end-to-end service delivery performance across telco and ICT portfolios (e.g. fixed line network services, cloud, cybersecurity, managed services, unified communications).
- Act as executive sponsor for key customer accounts, ensuring strong governance, escalation management, and relationship management.
- Ensure service delivery aligns with commercial commitments, contractual SLAs, and regulatory requirements.
- Drive a customer-centric culture focused on service quality, reliability, and continuous improvement.
2. Project Management Oversight
- Provide executive oversight of all delivery projects, including telco provisioning, network rollout, ICT transformation, service onboarding, and customer migrations.
- Establish and govern a standardized Project Management framework (e.g. waterfall, agile, hybrid).
- Ensure strong project governance, risk management, dependency management, and financial control.
- Monitor delivery KPIs such as schedule adherence, cost variance, scope control, and benefits realization.
- Intervene proactively on at-risk or critical pro
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