General Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zzkwx

As a General Manager, you will lead all aspects of the hotel, ensuring operational excellence, profitability, guest and team member experience, and brand compliance.

What will you do?
- Act as the visible leader of the hotel, fostering a team and guest-centric culture of excellence and accountability throughout the hotel.
- Directly responsible for the full management and performance of the hotel, ensuring operational efficiency, quality, and alignment with corporate objectives.
- Oversee and support the full operation and profitability of the hotel.
- Achieve the expected results in terms of the KPIs included in the Hotel Balanced Scorecard.
- Anticipate business risks and opportunities, activating timely strategic and operational responses.
- Identify and proactively raise opportunities for growth.
- Manage and coordinate the implementation of the corporate policies and projects together with the correspondent central teams (CRM & Loyalty, Brand Strategy, PR & Communication, Quality, Sustainable Business, etc.).




- Act as the primary relationship owner and first point of contact for the hotel owner, building long-term trust, aligning expectations, proactively managing communication, and addressing issues to protect performance and partnership value. Coordinating the strategies and actions, when needed, with the different central services areas that could be involved.
- If required, representative when it comes to participation in local networking, associations, internal/ external meetings and industry forums.
- Ensure compliance with legal, health & safety and regulatory requirements and standards (e.g. licenses, fire safety, legionella).

Revenues
- Actively drives revenue growth for the hotel, working in close partnership with Sales and Revenue teams to generate demand, optimize commercial strategies and maximize market opportunities so that the Hotel achieves Budget Sales target & Market penetration KPI´s
- Demonstrate deep and continuous awareness of the compe

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7zzkwx