22 set - Milano
Xiaomi Technology
ph3Product Scope: Washing Machines, Refrigerators and Air Conditioners /h3h3About the Role /h3pWe are looking for an experienced After-Sales Service Manager to support Xiaomi’s home appliance business across Italy Market. You will develop the regional service network, improve operational performance and ensure a consistent, high-quality customer experience. /ph3Key Responsibilities /h3ulliDevelop and implement regional after-sales strategies, service policies, standard processes and performance targets. /liliPlan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards. /liliCoordinate daily after-sales operations, including installation, repair, spare parts availability and escalated customer cases. /liliMonitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement. /liliCollaborate with local markets, internal teams and external partners to support new product launches and regional service projects. /li /ulh3Your Profile /h3ulliBachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
/liliAt least five years of experience in after-sales operations or service network management, preferably within the home appliance industry. /liliGood understanding of washing machines, refrigerators and air-conditioning products, including installation and repair processes. /liliStrong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage. /liliFluent English with strong communication and cross-cultural collaboration skills. Proficiency in Italian is an advantage. /li /ulh3Working Arrangements /h3pThe role is based in Italy and may require occasional travel across the country to visit service partners, customer locations and regional teams. /ppWe welcome applications from candidates with diverse backgrounds who meet the key requirements of the role. /ppCompensation: This is a local hire role. The gross annual salary is aligned with local market benchmark. Final offer will be determined based on candidate’s experience and competencies. /p /p #J-18808-Ljbffr
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