Information Technology Support Analyst
Pubblicato il 22-09-2026 - Dana in Reggio Emilia
We’re looking for a Field Support IT Analyst in Reggio Emilia.About the RoleThe Field Support IT Analyst is single point of “ownership” for customer issues and should/must:ResponsibilitiesWork to provide local desktop and network support and act as a liaison among the stakeholders to understand the structure, policies, and operations of the organization, supplier, and customer, and to provide solutions that enable the organization to achieve its goalsBe aware of and execute the Dana support processes and effectively utilize those processes and people within it to solve the issues for customers, without creating major disruption within the organization.Understands the priority and sensitivity of customer problems and assesses internal solution priorities effectively to maintain customer satisfactionRelate well to customers and understands the production environment.Communicate in a direct non-confrontational manner while maintaining good relationships and keep the customer fully informed of the status of any reported problems on a frequent basis.Actively seeks feedback from customers on ways to potentially improve the support process and relationshipsMain ResponsibilitiesOwnership for all IT activities at the facility (Involved and engaged)Serve as Single Point of Contact for the Plant Manager and Plant Staff relative to all aspects of IT, participate in all key meetings (Staff, Safety, Daily/Shift Huddle, Change Control, Program/Launch reviews)Serve as ambassador for the plant representing/escalating key IT requirements and issues to relevant IT support and process (Infrastructure, ERP, Manufacturing, etc.) to teams within ITIn conjunction with central teams, maintain a technology roadmap/plan to track compliance to current standards relative to technology base and 5S organization principles; includes security, local data center, network components/cabinets, and peripheralsMaintain and post the standard IT in-plant scorecard containing performance to IT metrics, incidents,
and deployment/launch statusEnsure IT policies, procedures, and standards are adhered toBudget input and tracking (represent plant requirements in AOP planning cycle)Responsible for deployment of Dana IT standards for HW, SW, and processesActively participate in all P1/P2 incident calls providing information on plant impact and failure modes; communicate resolution status to plant personnel on a real-time basis and post incident. Participate in post event root cause analysis (as required).Ensure facility staff is properly informed on the IT support model (e.G., contacts, phone numbers by area/failure mode); align IT support model with operational patterns including shifts, weekends, shutdown and vacation periodsUtilize ServiceNow to log, track, and resolve all incidents and requestsPartner with Deployment teams to assist with in-plant deployment activities (contingent on skill set and workload); assist with coordination of change windows are review/approve all site-specific changesAdopt continuous improvement mindset; includes best practice “read across” and implementationDevelop a strong working knowledge of the Dana Operating Systems (DOS), and the role of IT in enabling components of the DOSComply to all in-plant safety practices; correct and/or elevate violations or potential gaps in equipment or procedureDevelop a detailed understanding of plant operations including but not limited to: Manufacturing/Assembly processes and associated metrics, products, customers plants/OEM’s,
OT environment and functional knowledge of all IT applications deployed at the siteSupport major roll-out projects of Windows 10/11, Office365, Windows Server environment, annual PC hardware refresh, local area network refreshQualificationsEducation: Associates or Bachelor’s Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5+ years related professional experienceExperience: 2-4 years related professional experience. SAP knowledge is a plus.Language Skillsfluency in reading, writing and speaking is a plusPay range and compensation packageAnnual Gross Salary: up to 48k€Certifications: ITIL v3 Foundation is highly preferredRequired SkillsAdditional skillsSOX and ITILStrong understanding of business processes, information systems, and technologyExcellent analytical, problem solving, oral, written and team skillsProficient in eliciting, documenting, and managing business requirementsFamiliarity with project management methodologies and toolsEffective communication and interpersonal skills, with the ability to work cross-functionallyExperience with business analysis tools and techniques (e.G., process mapping, data modeling)Familiarity with Agile development methodologies is preferredAbility to work independently and manage multiple tasks and deadlinesCore CompetenciesAbility to think and act in a strategic wayCan lead & act consistent with the company’s strategy and valuesAble to demonstrate strategic problem solving, good decision making and sound judgmentDemonstrates sound business and technical acumenAbility to build and develop talentAble to align talent to company’s strategyDemonstrates ability to develop self and othersShows evidence of continuous learningAbility to demonstrate an effective approach to engagement and problem solvingAble to build trust and engage othersCan build or contribute to an inclusive team environmentDemonstrates strong interpersonal communications#J-18808-Ljbffr