Customer Excellence - Front Office
Pubblicato il 22-09-2026 - 360 PAY in Bressanone
Plose Sistem Service Spa, part of the 360PAYS Group, is a company operating in the international mobility and transportation services industry. The company offers integrated solutions for the road transport, including toll and parking management, tunnels, ferry and train bookings, VAT and excise tax refunds, and fuel cards.The Group has operational offices in several countries and approximately 700 employees, with a European network focused on service and quality.For our operational office in Bressanone, we are looking for a Customer Excellence - Front Office to join our Customer Excellence - Front Office Team.The candidate will work in a multicultural and international environment,
supporting customers and internal stakeholders while ensuring an excellent customer experience.The role reports directly to the Customer Excellence Manager and the main responsibilities will include:Managing customer requests via e-mail and phone within agreed timelinesSupporting customers in the activation and management of services and contractsEnsuring accurate and timely communication with customers and providersCooperating closely with Back Office, Sales Team and other internal departmentsMonitoring requests, complaints and escalations until resolutionUpdating customer information and documentation in internal systemsManaging front office administrative and operational activitiesEnsuring a proactive, professional and customer-oriented approach in all interactionsProfilePrevious experience in Customer Service, Front Office or similar rolesExcellent communication and interpersonal skillsCustomer-oriented mindset and problem-solving attitudeAbility to manage multiple tasks and prioritiesAbility to work in a dynamic and fast-paced environmentGood English language skills, both written and spokenGerman language skills will be considered a plusGood knowledge of MS Office (Word, Excel, Outlook)#J-18808-Ljbffr