22 set - Jesolo
Attività alberghiera
Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition.
We are looking forward to welcoming you to our team in Falkensteiner Hotel & Spa Jesolo soon as:
Assistant Front Office Manager (m/f/d)
YOUR TASKS:
Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
Participates in the development, implementation and review of the policies, procedures, practices and standards.
Together with the FOM selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages and reinforcing the late charge policy to maximize REVPAR.
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction
Assists in greeting VIP guests in absence of the Resident Manager/FOM upon their arrival and escorts them to their room. Establishes good relationship and offers assistance for the length of their stay.
Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing,
Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to FMTG Standards in a safe and secure environment.
Identification training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities.
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Carry out other tasks as directed by Front Office Manager.
YOUR PROFILE:
Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
Good level or above, oral and written English and German, additional languages are a plus
3 to 5 years experience in a front office senior management position, preferably in a five star international hotel
Knowledge of cashier operations
Knowledge of hotel business operations
Knowledge of Up Selling techniques
Knowledge of maximizing revenues
Building teamwork
Developing others
Motivating others
Planning/ Organization
Problem solving & Decision making
Adaptability/ Flexibility
Concern for quality
Influence
InitiativeManaging performance
Results oriented
Teamwork/ Cooperation
Cross cultural sensitivity
Interpersonal skills
Customer service orientation
Listening and Oral Skills
Written skills
Analytical thinking
Stress Management
Enthusiastic and pleasant personality
Friendly and caring
Proficiency in Microsoft Office software: Word, Excel and PowerPoint
Knowledge of Protel is a plus
OUR BENEFITS:
All- inclusive onboarding program for a smooth start
Wide range of career and development possibilities within a fast growing hotel group
Active contribution in a dynamic work environment
Variety of training within our in-house Falkensteiner Academy
Enjoy your holiday in the best hotels to special employee conditions
For this position we offer a gross monthly salary from € 1.817,70 x 14 salary payments per year (in accordance with the National Collective Labour Agreement (CCNL) applicable to the Tourism and Hospitality Industry), with the possibility of a higher remuneration depending on qualifications, competencies, and professional experience.
Take a look at your future workplace: www.falkensteiner.com
CONTACT:
Falkensteiner Hotel & Spa Jesolo ***** Piazza Le Corbusier, 6 · I- 30016 Lido di Jesolo (VE) - Italy
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