21 set - Bari
BlueView Talent
ph3Take Your Customer Service Career to the Next Level!
/h3pDo you enjoy helping people and making every customer interaction a positive one?
Join a dynamic international team as a bCustomer Specialist /b and become a key part of delivering excellent customer experiences.
/ph3Role Overview /h3pAs a bCustomer Specialist /b, you will be the first point of contact for customers, providing professional, personalized support across a variety of topics, including inquiries, orders, accounts, products, services, and general requests.
Through bphone, email, chat, and digital channels /b, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.
/ph3Key Responsibilities /h3ulliProvide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
/liliAssist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
/liliUnderstand customer needs and provide accurate, clear, and relevant information.
/liliHandle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
/liliSupport customers in navigating processes, platforms, products, and services.
/liliAccurately record customer interactions, requests,
and resolutions in internal systems.
/liliWork closely with internal teams to ensure issues are resolved quickly and effectively.
/liliIdentify recurring customer concerns and provide feedback to help improve processes and service quality.
/liliStay up to date with company products, services, policies, and procedures through ongoing training.
/li /ulh3Requirements /h3ulliLanguage Skills: Fluent in Italian (C1/C2 level) and English (B2 level) /liliEligibility: EU citizenship or valid Portuguese residency card /liliSkills: Strong analytical, creative, and communication abilities /liliMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field /li /ulh3Why Join Us /h3ulliCompetitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions /liliMeal Allowance: Enjoy a meal allowance to keep you energised during working hours /liliHealth and Life Insurance: Vantaggi from comprehensive coverage to support your well-being.
/liliRelocation Package: Receive support if relocating to ensure a smooth transition /liliOnsite Work: Engage and grow in a collaborative office environment /li /ul /p #J-*****-Ljbffr
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