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Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
Primary objective of the position
Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.
Major accountabilities
Provides first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
Schedules and perform planned maintenance (PM) activities
Assists with instrument installations and deinstallations
Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.
Educational background
Bachelor degree or equivalent experience is required
Degree as Mechanical/Electrical/Biomedical/Biotechnology/Clinical Engineer.
Requirements / Work Experience
2/3 Years experience in a similar position
Successful engagement with customers, specifically lab staff
Technical expert for product line responsibility
Strong communication skills
Ability to identify and drive resolution of issues
Strong experience in use of analytical tools and software
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