22 set - Firenze
Collegio alla Querce
Job Description
Elevate the art of hospitality as a Guest Relations Intern, where your interpersonal prowess weaves together the seamless tapestry of a welcoming environment.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:
As a Guest Relations Intern, you will support the Guest Relations team in delivering exceptional guest experiences and ensuring the highest standards of hospitality throughout the guest journey.
Main responsibilities include:
- Assisting in welcoming guests and providing personalized service throughout their stay.
- Supporting the management of guest requests, preferences, and special arrangements.
- Handling guest inquiries and providing information about hotel services, facilities, and local attractions.
- Assisting in the coordination of VIP arrivals, amenities, and special occasions.
- Monitoring guest feedback and supporting service recovery actions when required.
- Collaborating with operational departments to ensure a seamless guest experience.
- Supporting pre-arrival and post-stay communications with guests.
- Assisting in maintaining guest profiles and updating relevant information in hotel systems.
- Participating in daily operations and shadowing Guest Relations team members to gain hands-on hospitality experience.
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