Onsite Support Services Engineer
Pubblicato il 20-09-2026 - jobtraffic in Padova
ppPosition: Onsite Support Services Engineer /p pDescrizione dell'offerta di lavoro /p pSi assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità.
/p pLocation: Legnago, Italy – Carrier Corp, Via Ing. Pilade Riello 5/7 (Shopfloor) /p pWork Model: Fully Onsite /p pContract: 12 Months /p pWorking Hours: 40 hours/week /p h3Position Overview /h3 pWe are looking for an experienced Onsite Support Services Engineer to provide hands-on IT support to end users at the Carrier site in Legnago, Italy.
The ideal candidate will have 3-5 years of IT support experience, with strong expertise in Service Desk, End User Services, Field Services, and Onsite IT Support.
/p pThe role requires excellent communication skills in English and native-level Italian, along with a strong customer-service mindset and the ability to troubleshoot hardware, software, and workplace technology issues in an onsite environment.
/p h3Key Responsibilities /h3 ul liProvide onsite IT support to end users across the Carrier facility.
/li liTroubleshoot and resolve hardware, software, network, and peripheral-related issues.
/li liDeliver Service Desk and End User Computing support.
/li liPerform desktop/laptop installation, configuration, maintenance, and troubleshooting.
/li liSupport printers, monitors, mobile devices, peripherals, and other IT equipment.
/li liHandle field service requests and provide hands-on technical assistance.
/li liLog, update, track, and resolve incidents and service requests through the ITSM system.
/li liEscalate complex issues to relevant technical teams when required.
/li liSupport user onboarding, device provisioning, and IT equipment replacement.
/li liMaintain accurate documentation of incidents, assets, and troubleshooting activities.
/li liFollow IT support processes, security policies, and service-level requirements.
/li liProvide professional and timely support to users in both office and shopfloor environments.
/li /ul h3Mandatory Skills Experience /h3 ul li3-5 years of overall IT experience.
/li liMinimum 3 years of relevant experience in: /li liService Desk Support /li liEnd User Services /li liField Services /li liOnsite IT Support /li liStrong troubleshooting and problem-solving skills.
/li liExperience supporting Windows-based desktop/laptop environments.
/li liGood understanding of IT hardware, peripherals, and workplace technologies.
/li liStrong customer-facing and communication skills.
/li liNative Italian and strong English communication skills.
xysqume /li liAbility to work independently in a fully onsite environment.
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