E-Commerce Personal Shopping And Client Experience Specialist
Pubblicato il 20-09-2026 - Taller Marmo in Bardi
Our luxury womenswear brand is looking for anE-commerce Personal Shopping and Client Experience Specialistto join our team in Milan.
We are looking for a professional withat least 5 years of experience in the Luxury Retail/Hospitality industry, fluent inEnglish & Italian, with a strong passion for the luxury universe.
This position requires great familiarity withEcommerce and CRM tools.
You will report directly to theEcommerce Managerand work with theFinance, Marketing, Logistics and Production teams.
Può ottenere maggiori dettagli sulla natura di questa posizione e sui requisiti per i candidati leggendo quanto segue.
Responsibilities
As a Personal Shopping and Client Experience Specialist, you will strive to create anengaging and emotional client experience, delivering best-in-class service throughout every stage of the client journey, with the objective of building strong relationships and creating joyful, personalized, and memorable experiences.
You will advise Clients across the Brand, assisting withorder placement, product information, sizing guidance, appointments and custom creations.
You will manage returns with Clients, ensuring that all related activities are accurately processed through internal systems.
With creative vision in mind, you will be anAmbassador of the Brand, working on personalized solutions and bringing alternative items to help clients discover more about our collections.
You will also be involved inBrand events and client activations, including trunk shows and other events organised by the Brand.
You will maintain the highest degree of client care through exemplary service inmessage conversations, complaint resolution and product awareness, while maintaining an in-depth knowledge of our products, materials, manufacturing processes and collections.
You will collaborate closely withSales, Marketing and Logisticsto ensure smooth order processing and timely resolution of issues,
while managing client accounts, updating information and documenting interactions to support an efficient CRM strategy.
You will contribute to the development and continuous improvement of theRFM and client segmentation strategy, analysing behaviour, purchase history and engagement to identify opportunities for client development.
You will support personalisedclienteling activitiesbased on data and individual preferences, with the objective of increasing retention, engagement and repeat purchases.
You will proactively advise and engage with clients to supportconversion and drive sales, while developing meaningful relationships with high-value and returning Clients and translating their insights and feedback into opportunities to improve services, communication and the overall client experience.
You will collaborate with theEcommerce and Marketing teamsto ensure CRM and client development initiatives are aligned with the broader ecommerce strategy.
You will use and manageCRM, ticketing, client management and communication tools, supporting their implementation and optimisation to ensure interactions, requests and relevant information are accurately recorded across systems in order to deliver an efficient and consistent client experience.
You will continuously improveclient communication and service workflows, identifying opportunities to improve efficiency, automation and quality of service through technology.
You will work with internal teams and external partners to improve client experience tools, processes and solutions.
Requirements
5 years of previous Sales experiencein Fashion, Luxury, Hospitality, or related premium contexts.
Previous experience withCRM, client management, ticketing, or clienteling tools.
Knowledge ofthe Shopify environmentis a plus.
Fluent inEnglish & Italian.
Excellent communication and empathic skills.
Good team player.
Multitasking, flexible.
xysqume
Computer literacy is a must.