Senior Customer Onboarding Manager, Mid-Market | Emea
Pubblicato il 20-09-2026 - Deel in Belluno
Overview
In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships.
You'll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel.
You will manage onboarding projects across stakeholders to ensure timely, successful launches.
This position combines customer-facing leadership with hands-on problem solving in a fast-paced, collaborative environment.
You'll engage across teams to drive meaningful impact in the transformation of global work.
Retribuzione / Benefits
Stock grant opportunities
remote work flexibility
WeWork access optional
additional country-specific perks
scalable benefits and rewards
inclusive work culture
Responsabilità
Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery
Become a Deel product expert and serve as a go-to resource for customers and colleagues
Communicate clearly and professionally with stakeholders, aligning use cases with Deel's best practices
Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements
Collaborate with internal teams (Customer Experience & R&D;) to support onboarding processes and best practices
Requisiti fondamentali
3+ years in a customer onboarding role for a B2B SaaS product, especially in HR, Payroll, and Finance
Customer-obsessed with ability to teach others
Proven ability to manage multiple projects in a fast-paced environment
Strong written, presentation, and verbal communication skills
High attention to detail for onboarding plans and schedules
Adaptable, autonomous, able to prioritize and unblock work
customer-centric mindset
clear communication
detail-oriented
JIRA
SFDC
G Suite