22 set - Saluggia
Cid
ppWe are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology. We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors. /ppLocation: Saluggia, Italy /ph3Role Purpose: /h3pEnsure the efficient coordination of customer service and logistics activities , including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards. /ph3Key Responsibilities: /h3ulliSupervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment. /liliCoordinate domestic and international shipments with carriers, distributors, and internal stakeholders. /liliMonitor inventory levels, stock movements, and product availability to support business operations. /liliHandle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution. /liliMaintain accurate records and documentation related to logistics and customer service activities. /liliCollaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance. /liliSupport product traceability and ensure proper use of SAP within daily operations.
/liliMonitor logistics and customer service KPIs and prepare periodic reports. /liliAssist in the management of export documentation and compliance requirements. /liliKnowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities. /li /ulh3Requirements: /h3ulliUniversity degree in Economics, Business Administration, Supply Chain, Logistics, or related fields. /liliMinimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment. /liliPharma/Medical experience will be highly appreciated /liliAdvanced knowledge of SAP (mandatory). /liliProficiency in Microsoft Office, ERP systems, and data analysis. /liliFluent English (written and spoken). /liliStrong organizational, communication, and problem-solving skills. /liliCustomer-oriented mindset with attention to detail. /liliAbility to manage multiple priorities in a fast-paced environment. /liliProactive and collaborative approach. /liliTeam management skills /li /ulh3Contract Offer: /h3ulliFull-time position (Monday–Friday) on site. /lili"B" Category under the CCNL "Industria Chimica" /liliRAL between 40.000€ and 50.000€ /li /ul /p #J-18808-Ljbffr
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