20 set - Firenze
Della Calza SPA & Foresteria
pb Who We Are /bp We are a renowned group in the wellness and hospitality sector in Florence.
For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team.
/pp Role Objective /pp The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome.
The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.
/pp Scopra esattamente quali competenze, esperienze e qualifiche sono necessarie per avere successo in questo ruolo prima di candidarsi.
brpb Main Responsibilities /b /pulli Welcome guests with professionalism, courtesy and attention.
/lili Manage check-in and check-out procedures in a timely and accurate manner.
/lili Provide detailed information about the property's services, the city and local events.
/lili Manage telephone and online reservations through the property's management software.
/lili Keep arrival and departure records up to date.
/lili Collaborate with other departments to ensure maximum guest satisfaction.
/lili Handle complaints or special requests with quick and effective solutions.
/lili Ensure that the reception area and information materials are tidy and presentable.
/li /ul pb Mandatory Requirements /b /pulli High school diploma or degree in tourism/languages (preferred qualification).
/lili At least 1 year of experience in hotels of the same or higher category.
/lili Excellent command of English (B2 level or higher).
/lili Excellent command of French and/or German (B2 level or higher).
/lili Knowledge of a third foreign language will be considered a plus.
/lili Familiarity with the main OTA channels and reservation systems.
/li /ul pb Technical Skills and Soft Skills /b /pulli Excellent communication and interpersonal skills.
/lili Strong problem-solving skills and ability to manage stress.
/lili Attention to detail and accuracy in administrative tasks.
/lili Ability to work in a team and collaborate with different departments.
/lili Flexibility in working hours, including weekends and public holidays.
/lili Discretion, reliability and strong customer orientation.
/lili Passion for hospitality and commitment to service excellence.
/li /ul pb Why Join Our Team?
/b /pulli Become part of a dynamic and growing group in the heart of Florence.
/lili Gain professional experience in a luxury property focused on quality and attention to detail.
/lili Work in a stimulating and collaborative environment focused on service excellence.
/lili We offer a competitive compensation package and concrete opportunities for professional growth.
xrdbqlu /li /ul p If you are passionate about high-level hospitality and wish to contribute to creating memorable experiences for our guests, send us your application and become a fundamental part of the success of our property.
/p /p /p
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