Customer Service & Logistic Coordinator

20 set - Lazio
Cid

ppWe are a global developer and manufacturer of interventional medical devices in the fields of endovascular and interventional cardiology.
We manufacture our products entirely in-house, from raw materials to finished goods, and distribute them worldwide through our direct sales force and network of distributors.
/ppbr/Si assicuri che tutte le informazioni della sua candidatura siano aggiornate e corrette prima di cogliere questa possibilità.
br/ /ppLocation: Saluggia, Italy /ppRole Purpose: /ppEnsure the efficient coordination of customer service and logistics activities , including the warehouses, supporting order fulfillment and customer satisfaction while ensuring compliance with company procedures and quality standards.
/ppKey Responsibilities: /pulliSupervise customer orders from receipt through delivery, ensuring accuracy and timely fulfillment.
/liliCoordinate domestic and international shipments with carriers, distributors, and internal stakeholders.
/liliMonitor inventory levels, stock movements, and product availability to support business operations.
/liliHandle customer inquiries, returns, complaints, and order-related issues, ensuring prompt resolution.
/liliMaintain accurate records and documentation related to logistics and customer service activities.
/liliCollaborate with Production, Planning, Purchasing, Quality, and Sales teams to ensure smooth order processing and delivery performance.




/liliSupport product traceability and ensure proper use of SAP within daily operations.
/liliMonitor logistics and customer service KPIs and prepare periodic reports.
/liliAssist in the management of export documentation and compliance requirements.
/liliKnowledge of customs procedures (duties,clearence,etc...) and international trade compliance, supporting import/export operations and cross-border logistics activities.
/li /ulpRequirements: /pulliUniversity degree in Economics, Business Administration, Supply Chain, Logistics, or related fields.
/liliMinimum 5 years of experience in Customer Service, Logistics, Order Management, or similar roles within an international environment.
/liliAdvanced knowledge of SAP (mandatory).
/liliProficiency in Microsoft Office, ERP systems, and data analysis.
/liliFluent English (written and spoken).
/liliStrong organizational, communication, and problem-solving skills.
/liliCustomer-oriented mindset with attention to detail.
/liliAbility to manage multiple priorities in a fast-paced environment.
/liliProactive and collaborative approach.
xlwpduy /liliTeam management skills /li /ulpContract Offer: /pulliFull-time position (Monday–Friday) on site.
/lili"B" Category under the CCNL "Industria Chimica" /liliRAL between ******€ and ******€ /li /ul /p #J-*****-Ljbffr

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