Access Coordinator Supervisor
Pubblicato il 22-09-2026 - centralozarks in Albenga
Leadership & Staff Oversight
- Supervise Medical, Dental, Vision and Behavioral Health Access Coordinators.
- Oversee staffing, scheduling, assignments, and adequate coverage across all Access Coordinator functions.
- Coordinate vacation, sick leave, and other staffing needs to maintain appropriate coverage.
- Ensure appropriate backup coverage for all Access Coordinator responsibilities.
- Assist with onboarding and orientation of new Access Coordinators.
- Coordinate and/or provide training for new and existing Access Coordinators.
- Oversee ongoing staff training and identify opportunities for continued development.
- Conduct employee performance evaluations and provide ongoing coaching and feedback.
Patient Access & Service
- Identify opportunities to improve patient access, service, and the overall patient experience.
- Monitor front desk operations and identify issues that impact patient access or service.
- Ensure provider schedules are appropriately filled and optimized, with a focus on maintaining access for target patient populations-Medicaid, Managed Medicaid, Medicare.
- Develop and implement solutions to improve front desk workflows and efficiency.
- Serve as a liaison between Medical, Dental, Vision and Behavioral Health Access Coordinators, clinic leadership, administrative staff, and patients when appropriate.
- Address and resolve patient complaints related to scheduling, registration, front desk service, and access, escalating concerns when appropriate.
- Work to ensure patients have timely access to high-quality, comprehensive care.
- Promote a professional, welcoming, and service-focused environment at all patient access points.
Registration, Data Accuracy & EHR
- Ensure Access Coordinators consistently obtain and document all required patient information and complete mandatory EHR fields accurately.
- Monitor registration and demographic data for accuracy and completeness.
- Ensure documentation supports billing, reporting, compliance, and audit requirements.
- Serve as an EHR resource for Access Coordinators and assist with workflow questions and issues.
- Identify recurring EHR issues and work with the EHR Specialist to resolve problems.
- Monitor patient kiosk utilization and identify kiosk failures or workflow issues.
Financial & Revenue Cycle Support
- Ensure insurance cards are loaded correctly and eligibility is ran prior to appointment.
- Monitor Access Coordinator performance related to patient collections and point-of-service processes.
- Review weekly collection reports and communicate collection performance and goals to the Access Coordinator teams.
- Establish and monitor collection expectations and identify opportunities to improve point-of-service collections.
- Ensure staff are appropriately communicating estimated patient financial responsibility when scheduling and confirming appointments.
- Monitor accuracy and consistency of fee collection and