22 set - Italia
Msx International
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Are you an automotive fan?
Have you gained experience in a position related to handling warranty cases?
MSX is looking for a proactive Warranty Assessor to join our team in Rome.
The main purpose of the role is to review and assess all warranty claims according to Our Customer policies and technical procedures. You will evaluate claims, ensure correct allocations, and determine appropriate warranty responses, which are tracked in a database. Responsibilities include reviewing claims for coding accuracy, ensuring repairs comply with reported faults and brand standards,
and addressing dealer and workshop inquiries via email and phone. You will correspond professionally with dealers and Brand Management regarding claim evaluations and amendments.
Verify warranty policies and procedures application;
Check claims correctness according with Customer systems;
Communicate with Customer about cases in analysis;
KPI results reporting
Monday – Friday, 9 am to 6 pm
We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Warranty Assessor has the following educational background and gained the following experience:
Familiarity with technical documentation
Effective collaboration across functions
Flexibility and problem-solving ability
Proficiency in Italian and English
If you can demonstrate that you are customer focused and can communicate effectively, we would like to hear from you!
CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi
RAL: 28.000 - 31.000 EUR
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