ppLavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un resistente profilo etico, siamo leader e innovatori nel settore. /ph3Acting as the Ambassador of the Stella McCartney Brand /h3pinspires and develops a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele. /ppOwner and responsible for the achievement of the store target and the growth of the business, implement and maintain concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the “Retail Excellence” program, company policies and procedures. /ph3BUSINESS SALES PERFORMANCE /h3h3Drive Sales Target Achievement /h3ulliDrive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company. /liliAnalyze and monitor store KPI’S on a daily, weekly and monthly basis to implement immediate and long-range action plans. /liliDevice and execute strategies for sales generation to meet monthly goals including Sales Consultant Team incentives. /li /ulh3Maximize the Business potential of the store /h3ulliGuarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs. /liliOptimize the store contribution and monitor personnel costs keeping in line with the set budget/forecast and by developing the KPIs /li /ulh3Maximize sales by category /h3ulliPush ongoing growth of the store’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis. /liliUpdate Sales Consultants on business, focusing on sell through /liliMonitor the team and ensure up selling and cross selling techniques are mastered /li /ulh3TEAM /h3h3Motivate and retain staff /h3ulliLead and motivate all team members by being a role model and setting an exceptional example to the team /liliConstantly monitor staff KPIs achievement and coach each team member, defining specific improvement plan through “one to one” monthly meeting /liliCarry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development /li /ulh3Coach and train store staff /h3ulliResponsible for the Brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team /liliUnderstand training needs and liaise with the regional HRBP and Retail Trainer to develop ways to implement training needs /liliCoach and continuously monitor the execution of the Stella McCartney Client Experience to achieve the best quantitative and qualitative business results /liliGuarantee the team complying with Uniform and Grooming Standards /li /ulh3Build team working /h3ulliGuarantee an optimum relay of information within the store and an excellent and transparent ascending and descending communication flow /liliConduct daily morning meeting to updates staff on business performance and initiatives /liliTake ongoing actions around Sales Consultants motivation (i.e. Store Contest) according to the sales and brand strategy and acting as their coach mentor /li /ulh3Optimize staff vs business need /h3ulliManage recruitment,

ensuring the team profiles match accordingly to Stella McCartney people value and brand strategy. /liliEvaluate and promote career development of the team in cooperation with the regional Retail Director/Manager and HRBP /liliIdentifying performance issues, manage them with the involvement of the Retail Director/ Manager and the people culture team to ensure Company obligations are always met to ensure a fair and consistent processed is followed /liliCo‑ordinate Rota and overtime, ensuring the appropriate staff coverage in the store by providing sufficient time management (ex. holiday plan, maternity leave) limiting the use of agency staff /li /ulh3CLIENTS/MARKET /h3h3Know the competitors /h3ulliResponsible for the development of the stores external relations within its competitive environment – marketing, merchandising, local activities etc. /liliProactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market /li /ulh3Build effective relationships with new/existing Clients /h3ulliDevelop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM) according to the sales and brand strategy /liliAct as the Ambassador for the brand within the market and build relationships with local and VIP clients. /liliWork closely with the regional marketing team and coordinates events /liliEnsure all team members spend time contacting clients to build the relationship and drive traffic to the store. /liliLiaise with the Clienteling and CRM department for in-store events, special launches and managing the operational tasks required prior, during and after the events/launch in store. /liliThe store manager takes ownership of in-store events at OBS. • Responsible for creating the report of the events /liliWork with the store team to strategically increase the monthly appoint-ment and consignment rate agreed with the Store Manager /liliConsistently lead the team on best practice for executing a “once in a life time” experience and after sales experience, increase and retain customer loyalty and lead the client development from High Potential to VIC, from VIC to VVIC. /liliResponsible for the store team accuracy in using POS, Clienteling App and other software as required, lead by example in securing a loyal database update. /li /ulh3Coach store staff on excellent client experience in alignment with company standards /h3ulliEnsure the Stella McCartney clients are receiving unique experiences and satisfaction in line with Brand guidelines /liliDemonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring the highest level of in Stella McCartney Customer Experience is provided and NPS goals are met, being the point of contact for any complaints/dissatisfactory experience received via NPS /liliEnsure client satisfaction resolving problems/complaints with optimal solutions and proactively liaise with the team or other relevant colleagues to identify and solve urgent issues /li /ulh3STORE OPERATIONS /h3h3Guarantee in Store maintenance and image /h3ulliEnsure that the image of the store and the people are executing at the highest standards at any time according to the Company guidelines /liliGuarantee the implementation of the visual merchandising guidelines in accordance with the VM Dept ensuring the correct installation, product display and in-store merchandising is executed /liliGuarantee maintenance of the store in line with budget requirements and the Store Planning Dept rules /liliGuarantee health, safety and security regulations are duly accomplished: ongoing control of store security and compliance with procedures /liliGuarantee effective management of store housekeeping /li /ulh3Ensure appropriate Store Procedures /h3ulliManage administration tasks and reporting /liliGuarantee store operations: stock delivery, replenishment,regular and year-end inventories, pricing and discount policy and any other legal requirements /liliManage store operations in the most effective way whilst minimizing cost through headcount and operating costs including couriers, postage, alterations and other outsourced work /li /ulh3Manage the Stock efficiently /h3ulliMonitor stock optimization within the store and perfect flow of merchandising /liliEnsure a sense of urgency in the store for immediate reactivity to stock issues and seasonal returns /liliGuarantee effectiveness of returns, repairs and claims procedure /li /ulh3Your Talent /h3ulliPrevious experience in a similar role. /liliFluent in English, other languages a bonus. /liliA highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence /liliAbility to quickly establish strong credibility with team members and external resources /liliA performance orientation and strategic mindset /liliThe ability to, drive and desire to deliver outstanding results /liliCreative, with a strong touch for product /liliConfident strong leader, innovative with visionary business sense and style /liliA strong communicator with analytical and organisational skills /li /ululliSalary Range: € 45.000 - € 50.000 Gross Annual Salary (RAL) /li /ulpA noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. /ppCome parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. /ppIl nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. /ppDiamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore. /ppStella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non‑conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free‑thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground‑breaking ideas. We celebrate the life of every member of our global tribe, from the next‑gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001. /p /p #J-18808-Ljbffr

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