22 set - Milano
Concentrix
Concentrix in Lombardy, Milan is seeking an Operations Manager to lead customer service teams in a banking BPO environment, ensuring SLAs, process discipline, and strong financial performance.
Pronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.
You will drive service improvements, manage client relationships, monitor budgets, and report on KPIs to executives, balancing efficiency with quality in a fast-paced, client-facing setting. xysqume
The role requires strategic leadership and hands-on oversight of day-to-day operations.
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