22 set - Roma
Abbott
Questa posizione è in Abbott
Il processo di selezione sarà interamente gestito Abbott.
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Job description You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards. ### What you will do * Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed * Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate * Build and maintain a solid understanding of the company’s products and services * Identify customer needs and clearly communicate relevant information to internal service and technical departments * Accurately record customer interactions using internal systems and data entry tools ### What you bring * Technical Diploma or equivalent qualification (approximately 12 years of education)
* At least **2 years of experience** in a customer service or contact center environment * Confidence in handling customer interactions by phone and email * Ability to navigate computerized systems and learn new applications quickly * Strong communication skills, problem-solving mindset, and customer-focused attitude ### Why join us * Be part of a collaborative and supportive team * Develop your skills in customer service and communication * Work in an environment that values quality, reliability, and continuous improvement **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. Job family Customer Service Divisione ANI International Nutrition Sede di lavoro Italy > Rome : Via Giorgio Ribotta 9 Sedi di lavoro ulteriori Turnazioni Standard Viaggiare No Controllo medico Not Applicable Attività lavorative significative Not Applicable
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