Customer Services Advisor"Qatari
Pubblicato il 22-09-2026 - Commercial Bank in Italia
* To provide business operations support to Vehicle Finance team
Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
Maintain quality and compliance management * As a backup for all operational work & customer services issues. Job Summary * To provide business operations support to Vehicle Finance team
Assist customers (Retail & Corporate) with necessary documents & provide after sales services.
Update deal additional information (DIM) in core banking system & arrange the file sent to archive after complete the payment & all necessary updating.
Maintain quality and compliance management * As a backup for all operational work & customer services issues. Key Accountabilities
Customer service & interactions.
DIM update, Archiving & all VF Ops related assigned tasks.
Daily business activity (Amendment /Blocking Release/ Insurance/Postponement / early settlement/ obligation letter / plate number change letter).
Compliance to Vehicle Release process & procedures (Corporate & Retail).
Preparing IPG for corporate customers.
Ensure full adherence to bank policy, procedure & SOP.
Ensure professional and ethical standards are maintained at all levels.
Handle internal & external queries in timely & efficient manner and maintain excellent working relations with all business partners / units.
Ensure the strict implementation of policies, instructions & circulars related to all procedures, products and services of the bank.
Any other departmental job delegations. Other Accountabilities Key Interactions Competencies * Customer Service Orientation * Concern for Quality * Team player * Change Orientation Skills * Customer Service Orientation * Bank Operations * Teamwork * Change Management * Numerical skills Education * Bachelor's Degree, preferably in business administration, finance, econom