Conversation Experience Designer
Pubblicato il 22-09-2026 - Wonderful in Roma
About the Role:Scorra verso il basso per trovare i dettagli completi dell'offerta, inclusa l'esperienza richiesta e le mansioni associate.We’re looking for a Conversation Experience Designer to shape how people experience talking with our AI agents: the words, rhythm, and relational dynamics that make an interaction feel clear, credible, and worth coming back to.This role sits at the intersection of linguistics, communication design, and applied persuasion/rapport techniques. You’ll define how our agents build trust, handle hesitation and uncertainty, recover gracefully from misunderstanding, and guide people toward action, all in service of one outcome: people choosing to keep using the agent.Key Responsibilities:Conversation & Flow Design: Design end-to-end dialogue journeys (onboarding, error recovery, edge cases, escalation/hand-off) from the user’s cognitive and emotional experience — where they get confused, anxious, or drop off .Trust & Rapport Patterns : Apply linguistic and rapport-building techniques (framing and reframing, pacing-and-leading, presupposition, mirroring, tension/objection defusing) to reduce user hesitation and increase follow-through.Prompt Engineering & Tone of Voice:
Draft and refine system instructions, guardrails, and context guidelines to shape agent behavior and maintain brand voice.Prototyping & Testing: Build, simulate, and iterate on agent responses across various user personas and scenarios.Performance Analysis: Review real transcripts to flag tone mismatches, unclear phrasing, and comprehension failures.Qualifications:Experience in UX Writing, Conversation Design, Conversational UX, or Prompt Design for LLM-driven applications.Working familiarity with NLP (Neuro-Linguistic Programming) frameworks — rapport techniques, framing/reframing, presupposition, pacing-and-leading — applied pragmatically as tested language patterns, not asserted as clinical fact.Strong understanding of how Large Language Models operate, including context windows, system prompts, and tool-calling logic.Ability to transform complex business rules into natural, concise conversational experiences. xysqume Portfolio showing conversation flows, prompt strategies, or interactive agent prototypes.Candidate Privacy Notice#J-18808-Ljbffr