22 set - Ro
Foundever
DescriptionVuole candidarsi? Legga tutte le informazioni su questa posizione qui sotto, poi prema il pulsante per candidarsi.Are you a results-driven leader with strong coaching skills and a passion for team development?Required LanguageGerman, EnglishEmployment TypeFull timeContract TypePermanentDescriptionAre you a results-driven leader with strong coaching skills and a passion for team development?Do you want to be part of a dynamic support team?If so, you might be our next Team Manager – German & English.Your ProfileGerman – Advanced level C1English – Medium level B2Completed higher education (college degree or equivalent) is requiredPrevious experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environmentStrong coaching and people management skillsAbility to analyze performance data and drive KPI improvementExperience working in a structured, target-driven environmentFlexibility to work in a rotational schedule, Monday–SundayConditions For Internal CandidatesNo written warnings in the past 6 months or ongoing disciplinary processYour future role:Lead, coach, and develop a team of Customer Support RepresentativesMonitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.)Conduct regular 1:1 meetings, performance reviews,
and coaching sessionsIdentify development needs and collaborate with Quality and Training teamsDrive engagement initiatives and contribute to a positive team cultureManage attendance, attrition, and workforce planning in collaboration with relevant departmentsEnsure compliance with company policies, procedures, and client requirementsHandle escalations and support resolution of complex casesAnalyze reports and implement action plans to improve operational resultsParticipate in calibration sessions and operational meetingsSupport onboarding and nesting phases for new team membersAct as the main point of contact between the team and upper managementYou will be responsible for ensuring consistent service delivery across voice, email, chat, messaging, and back-office activities, while maintaining a strong focus on quality and customer satisfaction.BenefitsCompetitive salaryMonthly performance bonus35 RON meal ticketsA well-defined career path with many opportunities to grow in different directionsAt Foundever®, we make things simple.Our mission is to be the solutions and the team behind the best experiences for the world’s leading brands — wherever and whenever needed.We believe that small moments can have a big impact on our work experiences, customers, and teams. By creating positive moments for each other, we make a difference and continuously improve our associate experience. xysqume Let’s create best moments together.#J-18808-Ljbffr
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