22 set - Milano
Vaultica Data Centers
Location: Milan, Italy - Network Operations CenterAbout the RoleAs a NOC Technician, you will play a key role in delivering an excellent customer experience while supporting Vaultica's high standards of service availability, infrastructure reliability, and operational performance.Working within the Network Operations Center (NOC), you will monitor Vaultica's sites and services, act as a first point of contact for customers, and coordinate closely with Operations, Network, Cybersecurity, and other specialist teams to ensure incidents and requests are handled efficiently.Monitor all Vaultica sites through electrical and mechanical monitoring systems, including BMSAct as a first point of contact for customers, handling fault notifications, service requests, and operational enquiriesMonitor customer connectivity services and provide remote support and configuration when requiredMonitor cybersecurity alerts and perform initial assessment and first-response actionsIdentify incidents and involve the appropriate internal specialist teams to support resolutionInitiate and manage escalation processes when requiredProvide technical end-user support, troubleshooting, and resolution of network-related issuesDocument NOC processes, procedures, incidents, and customer interactions in coordination with relevant company departmentsEnsure accurate tracking and reporting of operational activitiesMeet defined KPOs and KPIs and comply with applicable operational standards and proceduresContribute actively to the company's continuous improvement and quality processesSupport effective communication and coordination between customers, Operations teams, and technical specialistsDepending on operational requirements, you will work within a 24/7 Network Operations Center environment,
including shift-based coverage where required.Working conditions and compensation follow local regulations and site agreements.Previous experience in a Data Center, Telecommunications, IT, Network Operations, or similar critical environmentGood understanding of network technologies and connectivity servicesKnowledge of cybersecurity principles and monitoringFamiliarity with monitoring systems, ticketing tools, and operational escalation processesStrong troubleshooting and analytical skillsStructured and methodical approach to problem solvingAbility to work effectively under pressure and manage critical situationsStrong customer-facing attitude and service mindsetAbility to work independently while collaborating effectively with cross-functional teamsComfortable working with technical systems, operational tools, and documentationProfessional fluency in EnglishAvailability to work within a 24/7 shift structure, if requiredOn-site role within a high-availability Data Center and NOC environmentFast-paced operational environment requiring strong attention to detail and responsivenessClose interaction with customers, Operations teams, Network teams, Cybersecurity specialists, and external providersStrict adherence to internal procedures, security requirements, and Health & Safety standardsWork at the heart of a mission-critical Data Center and Network Operations environmentGain exposure to networking, infrastructure monitoring, cybersecurity, and customer operationsBe part of a collaborative, international, and customer-focused teamContribute directly to service reliability and customer satisfactionOpportunity for continuous learning and professional developmentEqual Opportunity StatementVaultica is committed to diversity and inclusivity in the workplace.#J-18808-Ljbffr
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