22 set - Milano
PRACYVA
Key Responsibilities
Maintain high levels of application availability, reliability, and performance.
Allocate work across the Operate team based on priorities and skillsets.
Provide guidance on technical issues, processes, and best practices.
Monitor team performance and ensure timely delivery of tasks.
Track and follow up on issues related to local applications.
Ensure timely identification, analysis, and resolution of application problems.
Drive proactive problem management and prevent recurring incidents.
Coordinate with external vendors for Application issues and defects, System upgrades and enhancements. Ensure vendor deliverables meet agreed expectations and timelines.
Monitor, track, and report SLA and KPI performance.
Identify gaps and implement corrective actions to ensure compliance.
Provide regular service performance reports to stakeholders.
Provide timely and accurate updates to End users, Country IT teams and Country Lead. Communicate status of incidents, outages, and service improvements.
Provide application and process-level insights to the Incident Management Team.
Support drafting of major outage communications to business users.
Ensure communication is clear, accurate, and business-focused.
Continuous Service Improvement Identify opportunities to improve Service quality, Operational efficiency, User experience. Drive and implement service improvement initiatives.
Required Technical Skills͏
Visual Basic 6 (VB6)
ASP.NET (Web Forms / MVC)
SQL Server (Queries, Performance, Troubleshooting)
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Key Competencies
7+ years of experience
Strong leadership and team management skills
Excellent problem-solving and analytical abilities
Effective communication and stakeholder management
Experience with ITIL processes (Incident, Problem, Change Management)
Ability to manage multi-vendor environments
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