22 set - Città Metropolitana di Venezia
Altro
About the company San Clemente Palace Venice is hiring through Hosco in Venice. San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid's Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year. True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Night Auditor
Front Office
REPORTS TO: Night Manager / Front Office Manager
Eligible for a working permit in Italy
Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management
Experience 2 years experience in a Front Office reception level position
Previous experience with cashiering preferably in a five star international hotel
Language Ability to work and communicate in a multinational environment
Italian – excellent oral and written skills
English – excellent oral and written skills
Additional language – beneficial
Technical Competencies Computer literacy adapted to the field of training:
Comprehensive Opera PMS knowledge
Microsoft Excel and Statistical knowledge
Scope Responsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security. They are responsible for the smooth running of the front desk related departments during the night.
Overall Objectives The job of the Night Auditor is executed satisfactorily when:
LQA (Leading Quality Assurance) audit results are 85% and above.
CSS (Customer Satisfaction Surve
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