Store Manager con Inglese
Pubblicato il 22-09-2026 - Balenciaga in Milano
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.
We are currently seeking a Store Manager who will report to the Retail Manager Italy for our store in Milano Montenapoleone. To develop the store’s turnover by managing the sales team, expanding the customer-base and establishing customer loyalty, employing Balenciaga’s sales strategy and image.
Store sales management: business report, follow-up and application of procedures, till supervision, sales support
- Day-to-day management of the team (individual and group coaching, refocusing interview…) and weekly and monthly meetings
- Development of customer portfolio: winning new customers, building a network, following up CRM, handling disputes
- Personnel management: management of schedules, uniforms, analysis of human and material needs, recruitment interviews and induction of new recruits (introduction,
product training, monitoring, assessment…)
- Guarantee the respect of the Retail Excellence program
- Positioning and presentation of collections in accordance with the Merchandising policy
- Analysis and follow-up of all sales and budget indicators
- Participation in inventories according to procedure and search for differences
- Follow-up and control of stock statuses, management of restocking
- Management of repairs and rework
- Assuring the management of the after sales service of the corners
- You have significant experience in team management, in store management and in the sale of luxury products
- You have good social skills and a very good ability to listen, a strong sense of responsibility
- You must have a customer portfolio and know local customers
- You have a good knowledge of IT tools and a keen sense of product and fashion culture
- Your Italian & English must be fluent
- This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. It is part of our interview process to discuss with you how to excel in our company.
Schedule
Tempo pieno Balenciaga Retail Italia S.r.l.