Salesforce Business Analyst & Administrator

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ph3Salesforce Business Analyst Administrator /h3ulliFull-time /liliSchedule: Hybrid /liliReparto: IT /liliRole Reports to: Global IT Director /liliBonus Eligible: No /li /ulpFor over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces. /ppFor our headquarters in Concorezzo (MB), Frette is seeking a bSalesforce Business Analyst Administrator /b to support the implementation, configuration, management, and continuous improvement of our Salesforce platform. /ppThe role will play a particularly important part during the initial implementation phase: the successful candidate will work closely with commercial departments to understand their processes, business needs, and priorities, translating them into functional and Salesforce requirements and collaborating with the external consultant responsible for the implementation to ensure that the solution developed effectively meets the company's needs. /ppOnce the platform is implemented, the successful candidate will be responsible for its day-to-day administration and maintenance, while also providing user support, contributing to process optimization, and identifying opportunities for continuous improvement. /ppbKEY RESPONSIBILITIES /b /ppbBusiness Analysis Salesforce Implementation /b /pulliCollaborate with commercial departments and other business stakeholders to understand processes, operational needs, and business objectives. /liliGather, analyze, and document functional requirements. /liliTranslate business needs into functional requirements and solutions that can be implemented within Salesforce. /liliAssess existing processes and identify opportunities for simplification, automation, and improvement. /liliAct as a bridge between the business and the external Salesforce consultant,



ensuring that business requirements are correctly understood and translated into the technical solution. /liliCollaborate with the external consultant throughout the design, configuration, testing, and implementation phases of the platform. /liliSupport prioritization and contribute to the evaluation of different Salesforce solutions against business requirements. /liliParticipate in functional testing and UAT, ensuring that implemented solutions meet agreed requirements. /liliSupport the preparation of documentation related to processes, configurations, and platform functionalities. /liliSupport change management and user adoption of the platform. /liliAdminister and support Salesforce Sales Cloud and Service Cloud environments. /liliManage users, roles, profiles, permission sets, and security settings. /liliConfigure and customize objects, fields, page layouts, record types, and validation rules. /liliBuild and maintain automation using Salesforce Flow and available platform tools. /liliSupport sales processes, including lead management, opportunity management, and forecasting. /liliSupport customer service processes, including case management, queues, SLAs, and escalations. /liliCreate and maintain reports and dashboards to support business needs. /liliProvide user support and contribute to user training and platform adoption. /liliAnalyze and resolve functional and technical Salesforce issues, coordinating with the external consultant when required. /liliContribute to data quality through data management, data imports, deduplication, and governance best practices. /liliSupport the management of integrations with third-party systems, working with external partners and relevant technical teams. /liliMonitor Salesforce releases and new functionalities and assess their potential application within Frette.



/liliMaintain up-to-date documentation of system configurations, processes, functionalities, and best practices. /li /ulpbSKILLS AND QUALIFICATIONS /b /pulli3–5 years of experience in Salesforce Administrator, Salesforce Consultant, Salesforce Functional Analyst, or similar roles. /liliHands-on experience with Sales Cloud, Service Cloud, and Salesforce Flow. /liliExcellent command of bothb Italian and English /b. /liliGood understanding of the Salesforce data model and security model. /liliExperience configuring Salesforce and building Flows and automation. /liliGood knowledge of reports, dashboards, and Salesforce data management tools. /liliAbility to gather, analyze, and document functional requirements. /liliAbility to translate business needs into Salesforce requirements and solutions. /liliExperience working with non-technical stakeholders and external consultants / system integrators. /liliStrong communication and relationship management skills, with the ability to interact effectively with both business and technical stakeholders. /liliAnalytical mindset, problem-solving skills, and ability to work independently. /li /ulpbPreferred Qualifications /b /pulliPrevious experience in Retail, Luxury, Hospitality, or Wholesale environments. /liliExperience in Salesforce implementation or transformation projects. /liliFamiliarity with Salesforce integrations, APIs, and middleware. /liliExperience in business analysis, process mapping, or functional consulting. /liliExperience managing projects involving external consultants or system integrators. /liliSalesforce Certified Advanced Administrator or additional Salesforce certifications are a plus. /li /ulpWe offer a full-time contract under the CCNL Tessile-Industria with an indicative gross annual salary of €60,000–65,000, depending on experience and qualifications. The package includes €8 daily meal vouchers and an attractive Welfare package. /ppThe position is full-time, 40 hours per week, Monday to Friday, with flexible start and finish times (start between 8:30 and 9:30 and finish between 17:30 and 18:30).br/Frette also offers the possibility of an individual Lavoro da remoto arrangement of up to two days per week. /p /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80fvyi