22 set - Bologna
PLUMMA
Plumma SRL is a Bologna-based technology company operating in enterprise software and API integration. Our Plumma Connect division is a GSMA Open Gateway Channel Partner, giving businesses a single access point to mobile network operator data across multiple countries for use cases like identity verification, KYC, and fraud prevention. We work with international clients across banking, fintech, and enterprise verticals.Pronto/a a candidarsi? Prima di farlo, si assicuri di leggere tutti i dettagli relativi a questo lavoro nella descrizione sottostante.About the roleWe are looking for a Pre & Post Sales Engineer to support our technical sales cycle from first contact through live integration. You will work closely with prospects and clients to understand their technical requirements, demonstrate our APIs, support onboarding, and ensure a smooth transition from proof of concept to production. This is a hands-on, client-facing role that bridges our commercial and technical teams.Key responsibilitiesSupport pre-sales conversations by explaining our API capabilities, coverage, and technical architecture to prospects (developers, product managers, technical decision makers)Prepare and deliver technical demos, documentation, and sample payloads tailored to each client's use caseAssist prospects during proof-of-concept testing,
including batch testing and troubleshooting API responsesGuide clients through onboarding and integration after contract signature, coordinating with our developer teamAct as a technical point of contact for existing clients, handling first-level support requestsCollaborate with the business development team to translate technical requirements into commercial proposalsMaintain and improve internal technical documentation and onboarding materialsProvide feedback from the field to the product team on API usability, gaps, and client needsRequirementsDegree in Computer Science, Engineering, or a related technical field, or equivalent hands-on experienceExperience with REST APIs, integration workflows, and reading/writing API documentation (OpenAPI/Swagger a plus)Comfortable communicating technical concepts to both technical and xysqume non-technical audiencesFluent English (written and spoken); Italian is a plusStrong problem-solving mindset and ability to manage multiple client relationships in parallelPrior experience in pre-sales, solutions engineering, or technical account management is a plusFamiliarity with cloud environments (AWS) and identity/fraud-prevention concepts is a plus, not a requirementWhat we offerFull-time position, hybrid (Bologna, Emilia-Romagna)The chance to work on a fast-growing product at the intersection of telecom data and enterprise fraud prevention/KYCDirect exposure to international clients and a small, agile team#J-18808-Ljbffr
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