22 set - Milano
Viseven Group
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and Life Science companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end‑to‑end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.Le informazioni riportate di seguito illustrano i requisiti del ruolo, l'esperienza richiesta ai candidati e le qualifiche associate.At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well positioned to serve our diverse clientele.Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.Role descriptionAs a Senior Account Manager, you will serve as the single point of contact for Client Success Managers, Project Managers, and other stakeholders. In this role, you will be responsible for developing and executing mid‑to‑long‑term account strategies that align with Viseven's marketing strategy to drive upsell tactics. Your primary objective will be to maintain existing global accounts while identifying and capitalizing on new opportunities to grow revenue. In addition, you will lead client meetings, gather and analyze high‑level requirements, design scalable onboarding processes, drive internal change initiatives,
and provide leadership for internal operational activities.ResponsibilitiesOverarching account profitability managementOrchestrating the relationships with the client across regions via the Regional Account Directors' alignmentBeing responsible for HQ contractingOnboarding of new Regional Account DirectorsBuild the account strategy for mid‑ and long‑term perspectives; correct the tactics of upsale according to Viseven marketing strategyEnsure account budget planning and execution on an annual and quarterly basisSustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thereby increasing Viseven's revenueExecute meetings with customers and present Viseven solutions, collect and analyze high‑level requirementsDevise a scalable onboarding process for the strategic account while communicating with decision‑makers and stakeholders on the customer sideCreate and implement workflow and process improvements to innovate the current operational processDrive internal change in their company, as needed, to maximize account growthInitiate hiring at HR, training, and developing professionals in the corresponding teams to ensure the provision of world‑class customer serviceProvide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management, and project management)Support the service team so that they can maintain a positive customer relationship through both written and verbal communication, as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitudeInitiate, provide the vision, and manage the successful execution of high‑level division projects & salesInterface directly with corporate functions (including Finance & Accounting, Legal, and Human Resources),
internal business units and departmentsEnsure all policies and procedures are followed when the service team constructs work ordersRequired Skills and ExperiencePharma marketing background would be a benefitProven management experienceAccepts accountability for achieving business goals (e.G., account growth, profit, satisfaction, etc.)Is effective at selling major opportunities inside accountsSolid and defensible account plans buildingNegotiate effective agreementsSolid understanding of budgeting and reporting on progressExcellent communication and interpersonal abilities with an aptitude for fostering long‑term relationshipsOutstanding organizational and leadership skillsExperience in B2BExperience with Jira, Creatio, Office 365Knowledge of Pharma client standard ecosystem: CRM/CLM (Veeva, IQVIA, SFDC, Platforce, OCE, Oracle, etc.) and xysqume marketing automation solutions (SFMC, AEM, Marketo, Active Campaign, etc.), DAM systems (Dropbox, etc.), BI systems (Power BI, etc.), and othersGood understanding of design creation toolsEnglish – Advanced/FluentSecond foreign language will be an advantageMaster's Degree in business administration, sales, marketing, or a similar relevant field will be an advantageWhat we provideWe know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:Competitive Compensation: Regular performance‑based salary and career development reviewsExperienced Team: Join a passionate, experienced team in a friendly atmosphereCareer Growth: Opportunities for professional and career advancementPaid Time Off: 18 business days per year (20 business days after 2 years of service)Sick Leave – Non‑documented: 4 business days per year; Documented: 20 business days per yearFamily Leave: 3 paid business days for marriage, childbirth, or bereavementMedical Insurance: Comprehensive coverageEnglish Courses: Learning opportunities to improve your language skillsProfessional Development: Participation in forums and conferencesCorporate Events: Regular team‑building activities and eventsWork Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home#J-18808-Ljbffr
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