22 set - Milano
BoF Careers
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.Ha le carte in regola per avere successo? Le seguenti informazioni devono essere lette attentamente da tutti i candidati.Job PurposeA member of the Client Services team supporting client contacts through calls, chat, and email, while managing omni-channel client interactions across the EMEA region. The role combines high-quality client assistance with a strong sales approach, ensuring personalized support, product guidance, and proactive sales opportunities. The position also involves coordinating cross-functional interactions with EMEA stores and corporate departments to deliver a seamless and elevated client experience focused on client satisfaction, loyalty, and business growth.ResponsibilitiesEmbrace a culture that puts the client experience first and foremostExecute strategies that drive client retention, engagement and repeat purchasesMaximizing use of the client relationship management system while providing client support through phone, email, live chat and WhatsAppAdopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpointResponding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valuedFocus on sales targets acting as a true Brand Ambassador within our virtual boutique.Assist clients with all post sale inquiries including delivery, returns, repairs, and refundsWork to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessionsEngaging in active listening with callers,
confirming or clarifying information and diffusing angry clients, as neededPartner with Client Service Team Leader to elevate incidents as appropriatePartner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising requestsAttend educational seminars to improve knowledge, performance and sales strategiesUnderstanding and striving to meet or exceed both service and sales KPIs while providing excellent consistent Client ServiceBe the voice of our Groups Client Service team, by providing a high level of luxury serviceKnowledge And SkillsPassion to connect with clients and cultivate personalized relationships to drive salesExceptional Client Service, active listening, and verbal and written communication skills, professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsAbility to ask inquisitive questions and diffuse tense situationsStrong time management, decision-making and multitasking skillsAdaptability and accountabilityFluency in English and Italian is mandatoryFluency in French or Spanish or German or Turkish or Arabic is required in both written and oral formAny experience levelJoining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. xysqume Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.#J-18808-Ljbffr
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