Service Asset Configuration Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80h5sm

We are looking for a Service Asset Configuration Manager who will work within the Quality Management and Tools Configuration Unit in GOSP, responsible for governing and maintaining the organization's Configuration Management System (CMS) and Configuration Management Database (CMDB), ensuring that IT assets, configuration items (CIs), and their relationships are accurately identified, controlled, and maintained throughout their lifecycle.Possiede le qualifiche e le competenze giuste per questo lavoro? Lo scopra qui sotto e invii la sua candidatura per essere preso/a in considerazione.The candidate will work inside an international team in the domain of Service Asset Configuration Management (ITIL 3)/ Service Configuration Management (ITIL 4), focusing on:1. Requirement gathering, analysis and design of solutions based on ServiceNow platform to solve problems in the SACM/SCM domain2. Housekeeping of the whole CMS (Configuration Management System) and the underlying CMDB (Configuration Management DB) with maintenance and improvement activities3. Monitoring, Reporting and Quality attestation of the CMDB's content4. Proposing and steering daily improvements in the CMS like but not limited to: usage of ServiceNow best practices instead of custom alternatives, adoption of new features in favor of old ones, evangelize colleagues to obtain the maximum value out of ServiceNow platform both for SACM/SCM disciplines and for cousins' ones5. Supporting the design of integrations between ServiceNow and other tools6. Supporting the automated discovery of IT assets and services and maintaining service maps and application dependency models7. Defining, initiating,



managing and reporting about CMDB validation campaigns.Key responsibilities of the role will include:Requirement analysis and solution design on ServiceNowCMS/CMDB maintenance and improvementCMDB monitoring and quality assuranceContinuous improvement and best-practice adoptionSupport integrations with other toolsRequirementsITIL 3 SACM and/or ITIL 4 SCM expertiseStrong ServiceNow ITSM and ITOM experienceDiscovery and Service MappingWorkflow and process designReporting and dashboardsServiceNow Administration FundamentalsCertified ServiceNow System AdministratorStrong analytical skillsSoft Skills:Ability to analyze complex technical environments and to identify root causes of data quality issues.Ability to communicate effectively with technical and non-technical stakeholders.Presentation and facilitation skills.Capability to translate business requirements into technical solutions.Ability to work in international and multicultural teams.Strong stakeholder management capabilities.Team-oriented mindset.Ability to manage shifting priorities effectively.Ability to drive governance and standards without direct authority.High level of accuracy in managing configuration data.Strong quality-oriented mindset.Commitment to maintaining data integrity across the enterprise.What we Offer:We offer employment at the VI level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.Gross annual salary ranging between 50K€ and 55K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role,



and may include an individual variable component.We also offerSmart working and flexible hoursCorporate welfare systemSupplementary health insurance and discounted insurance policiesTraining and developmentStructured continuous learning paths (technical and managerial)Career development programs within the GroupAccess to learning platforms and internal mobility opportunities, including internationalWhy Choose GeneraliJoining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.Company ProfileGenerali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. xysqume Based in Italy it has 6 branches across Europe and employs about 1.200 people.#J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/80h5sm