Overview

As an Account Manager focused on strategic partnerships, you drive growth and value for CHEP's customers in a B2B setting. You collaborate with cross-functional teams to shape account plans that cut costs, boost revenue, and advance sustainability. You will lead negotiations, monitor performance (including NPS), and foster long-term partnerships to enhance supply chains.

This role offers international exposure, a hybrid work model, and a chance to make a tangible impact on global logistics and sustainability.

Retribuzione / Benefits

- Meal vouchers
- Employee Assistance Programme (EAP)
- Option to participate in company share scheme
- Life Insurance
- Personal Accident Insurance
- Annual Premio of 15%

Responsabilità
- Manage and develop strategic customer relationships aligned with growth objectives and satisfaction targets
- Collaborate with commercial leadership to create and implement strategic account plans focused on growth, cost reduction, and sustainability
- Lead contract negotiations and commercial tenders to secure favorable terms
- Conduct regular business reviews with customers to ensure audit plan compliance and maintain asset management records

- Monitor account performance metrics (including NPS) and develop action plans for improvement
- Build networks within customers' organizations to drive strategic supply chain initiatives
- Identify and secure new business opportunities to maintain a robust sales pipeline
- Drive revenue retention and expansion through long-term partnerships and tailored solutions

Requisiti fondamentali
- B2B sales/account management experience
- Experience in food/food processing/packaging/supply chain
- Track record of growing customer relationships and delivering commercial results
- Ability to influence stakeholders across cross-functional/matrix organizations
- Strong commercial acumen, negotiation, and solution-selling skills
- CRM experience (Salesforce or similar)
- Strong communication and presentation skills
- Italian and English proficiency (essential); additional European language desirable
- Building relationships
- Adaptability
- Empathy
- Salesforce or similar CRM tools
- Data storytelling
- Digital Customer Solutions (DCS)

Sales Account Manager, Italy

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