22 set - Bolzano
Endian
The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.La preghiamo di verificare di possedere il livello di esperienza e le qualifiche adeguate leggendo la panoramica completa di questa possibilità qui sotto.They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.This role requires a hands-on, proactive, and customer-focused approach, ensuring service continuity, partner satisfaction, and operational excellence.ResponsibilitiesInstall, configure, integrate, and maintain Endian products and servicesEnsure system uptime, availability, backups, patching, and proactive monitoringDiagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvementCollaborate with internal teams to ensure service quality and consistencyDocument technical activities and maintain clear, structured communication with partners and internal teamsIdentify optimization and automation opportunities and contribute to process improvementConduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platformKnowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS,
threat prevention)Experience with virtualization and container technologies (VMware, Proxmox, Docker, or similar)Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)Basic scripting and automation skills (e.G., Bash, Python, Ansible)Experience with IT service management tools (Jira, Confluence, or equivalent)Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information securityAbility to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve servicesExcellent communication, documentation, and customer interaction skillsExcellent command of English and Italian (German is a plus)Teamwork and collaboration mindsetAccuracy, accountability, and reliability xysqume Flexibility and autonomy in problem-solvingAnalytical and solution-oriented thinkingAdaptability in dynamic and fast-changing environmentsPassion for technology and curiosity for innovationOut-of-the-box thinking and proactive attitudeWhat we offerAgile structured, easy-going, distributed multi-national, multi-language organizationWorkplace which is never boring and allows the possibility to evolve professionallyPossibility and encouragement to take a part on development of the companyFlexible working location and hoursSnacks and drinks at the office, lunch contributionA workplace that values innovation, collaboration, and continuous learning#J-18808-Ljbffr
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Avanade