22 set - Milano
Fairygodboss
Client Service SpecialistDEPARTMENT: Customer Service OutsourcingLegga attentamente tutte le informazioni su questa possibilità, quindi utilizzi il pulsante di candidatura sottostante per inviare il suo CV.LOCATION: ADP ItalyREPORTS TO: Cloud Service ManagerJOB PURPOSE: To investigate and solve complex client queries, issues and requestsKEY RESPONSIBILITIESTo ensure delivery of Stellar Service through:Resolving complex client queries, issues and requests to client satisfactionEnsure that product knowledge is kept up to date.Identifying and implementing service and process improvementsKEY DUTIES/TASKSCommunicate with clients to ensure full and joint understanding of the query, issue or request; to keep the client updated on progress and ensure resolution fully meets their needsTake accountability for the successful resolution of complex and escalated client queries, issues and requests within the agreed timeframe and to the right standardUse the relevant systems (CRM) to log, update and track client requests through to satisfactory resolution.Contribute to root cause analysis and implementing solutions to prevent reoccurrence of client queries, issues and requestsImplement the technical analysis for Technical Service TeamCommunicate to Technical Service Team all the product errors or ask for support about complex client queriesActively managing own knowledge and skills to meet task productivity and quality standardsIdentifying service, process and product improvementsAssist with client user groups, internal workshops/focus groupsShare own activities and best practices with the other members of teamSUPERVISORY RESPONSIBILITIESWill be expected to work under own initiative for day to day tasks in line with overall management guidance.Reports to the Cloud Service Manager and has no direct supervisory responsibilities but will be expected to manage project resources.SKILLS AND KNOWLEDGEKnowledge required:Microsoft Office (including Advanced Excel)Excellent customer service skillsExcellent ADP Payroll Products knowledge (desirable)Strong data importing, extraction and report writing skillsGeneral ledger (desirable)Payroll legislationSkills requiredMust be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual ContributorsLeadership ExpectationsBusiness Leadership: Creates and articulates a vision and inspires others to action. (Strategy and Planning- Results Accountability)People Leadership: Focuses on Impactful Communication and Relationship Building to develop internal and external relationships required for success.Market Leadership: Drives a performance based culture that engages associates to achieve excellence(Client focus - Outside in Perspective - Bias for grow).EDUCATION AND EXPERIENCEStrong customer service experiencePayroll / Time ExperienceEnglish (desirable)Diversity, Equity, Inclusion & Equal Employment Opportunity at ADPADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Ethics at ADPADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. xysqume to learn more about ADP's culture and our full set of values.#J-18808-Ljbffr
23 set - Lecce
Snai
23 set - Tempio Pausania
Serafina
23 set - Grosseto
Il Globo Vigilanza
23 set - Bolzano
Kpmg Italy