22 set - Roma
Abbott
You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.
What you will do
- Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
- Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
- Build and maintain a solid understanding of the company’s products and services
- Identify customer needs and clearly communicate relevant information to internal service and technical departments
- Accurately record customer interactions using internal systems and data entry tools
What you bring
- Technical Diploma or equivalent qualification (approximately 12 years of education)
- At least 2 years of experience in a customer service or contact center environment
- Confidence in handling customer interactions by phone and email
- Ability to navigate computerized systems and learn new applications quickly
- Strong communication skills, problem‑solving mindset, and customer‑focused attitude
Why join us
- Be part of a collaborative and supportive team
- Develop your skills in customer service and communication
- Work in an environment that values quality, reliability, and continuous improvement
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