Operations Manager, Customer Support
Pubblicato il 22-09-2026 - Deel in Pavia
Overview In this role you will lead day-to-day payroll operations and drive efficiency across global workflows. You will partner with cross‐functional teams to streamline tools, ensure compliance, and strengthen risk controls as we scale. You'll focus on automation, process improvements, and delivering a high‐quality, customer‐centric operating model. This is a chance to shape how Deel supports millions of workers worldwide and accelerate your leadership career in a fast‐growing SaaS company.
Retribuzione / Benefits
- Stock grant opportunities
- remote work flexibility
- WeWork access (where applicable)
- inclusion and diversity commitments
Responsabilità
- Manage day-to-day operational workflows and identify efficiency improvements
- Support automation initiatives to reduce manual processes and improve accuracy and speed
- Partner with cross-functional teams to streamline tools and processes for internal teams and customers
- Ensure adherence to operational controls, compliance requirements, and risk management practices
- Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
- Monitor operational performance metrics and escalate risks or gaps to leadership
- Drive customer-focused process improvements to enhance turnaround times and escalation handling
- Expand and improve self-service options to reduce dependency on manual support
- Implement regular feedback loops to capture insights and inform continuous improvement
- Coordinate operational readiness for new product or market launches with stakeholders
- Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
- Track and report operational outcomes, providing insights and recommendations to leadership
- Execute operational projects and strategic initiatives with senior leaders
Requisiti fondamentali
- 5+ years of experience in operations, preferably in Tech/FinTech start-ups
- Demonstrated ability to manage and mentor small to mid-sized teams
- Strong problem-solving, detail orientation, and a solutions-oriented mindset
- KPI-driven with experience tracking and improving performance metrics
- Exposure to process automation and operational tooling
- Background in FinTech, consulting, banking, or fast-paced start-ups preferred
- Strong analytical skills with ability to turn data into actionable insights; SQL familiarity a plus
- Collaborative team player with high energy and a bias for action
- problem-solving
- collaboration
- bias for action
- process automation
- operational tooling
- SQL familiarity