22 set - Milano
Altro
About us Satispay began by rethinking the simple act of a payment to remove the friction from our daily routines. But we didn't stop there. Today, we are building a complete financial platform designed to empower people and concretely improve their lives.
By giving our 6 million users a clear, open path to pay, save, and invest, we are evolving into the definitive destination for every financial need. Ticketing & Queue Management – Handle user requests primarily via email and ticketing systems (e.g., Zendesk) with low to medium complexity, maintaining precise ticket categorisation. Multi-channel Support – Manage basic direct messages (DMs) and social media interactions, and handle inbound/outbound calls as required by operational needs.
Team Collaboration – Work closely within your team under the guidance of a Team Lead (TL), leveraging the Quality team for continuous support, alignment, and proper escalation of complex issues.
Continuous
Learning – Engage in a comprehensive ~17-day onboarding and training program, followed by day‐to‐day mentoring with an assigned buddy to constantly sharpen your skills.
Empathy & Communication – You have a strong sense of empathy, putting yourself in the user's shoes to solve their problems efficiently. Tech Savviness – Previous exposure to ticketing systems like Zendesk or managing digital customer communications is a strong plus.
CareAbout: how we support your impact Health – Private insurance for you and your family, psychological support with Serenis, mental health workshops Financial resources – Stock Option Plan, Meal vouchers, Relocation support if you're moving countries Growth and development – Professional development programs, Internal mobility, Language courses with Preply Flexibility – Unlimited PTO, Hybrid working policy, Flexible working hours * Family – Enhanced parental leave, Additional leave for child sickness Initial salary: The final compensation package is tailored according to your unique experience and expertise. If your skills go beyond the standard profile, apply anyway so we can discuss a package that reflects your true value.
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