23 set - Provincia di Reggio Emilia
Response Informatics
IT EUC Engineer Response Informatics•Emilia-Romagna, Italy IT End User Computing Engineer We are seeking an experienced IT End User Computing (EUC) Engineer with 3–6 years of experience to provide onsite and remote IT support within a global IT Operations team.
Key Responsibilities
Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs. Support Windows 11 and mac OS , laptops, desktops, peripherals, printers, scanners and mobile devices. Configure and deploy devices using Microsoft Intune and JAMF . Support Microsoft 365, Outlook, One Drive, VPN, Defender and other business applications.
Provide support for i OS/Android, Cisco/Polycom telephony and softphones . Support meeting rooms and AV technologies including Crestron, Logitech, Dolby and Room Wizard . Manage IT assets, documentation, knowledgebase updates and hardware lifecycle activities.
Support new-joiner setups,
employee moves, equipment returns and vendor hardware repairs. Perform meeting-room health checks, patching, updates and antivirus maintenance. Handle escalations and communicate effectively with technical and non-technical users.
Key Skills & Experience 3+ years in IT/EUC or technical IT support. Strong hands-on troubleshooting across Windows 11 and mac OS . Experience with Microsoft Intune, JAMF and Jira . Strong knowledge of Microsoft 365 / Office 365, One Drive and VPN . Experience supporting remote users and managing incidents within SLAs. Excellent problem-solving, communication and documentation skills. Degree in Computer Science or equivalent relevant experience. Microsoft certifications are a plus.
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