23 set - Trieste
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JOBS
Help Desk Specialist
Position
Help Desk Specialist
Function
Customer & Technical Support
Job Location
Trieste
Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.
Why work in INNOVA...
Because the people who work here are creative and passionate
Because innovation and advanced technologies are part of our DNA
Because we recognize and reward merit
Main Responsibilities
Identify, analyze, and resolve issues reported by users according to defined Service Level Agreement (SLA), interacting with various company Department
Respond to user requests and issues; log activities performed in the ticketing system
Resolve or elevate issues to second-level support, optimizing system performance while respecting predefined service levels (SLA)
Ensure service delivery in compliance with established service levels (slas)
Provide technical support for the installation and configuration of application software
Technical Skills and Soft Skills
Excellent knowledge of Microsoft programs
Knowledge of Linux systems
SQL skills
Basic networking knowledge (communication protocols in Microsoft and Linux environments)
Education
High School Diploma in IT/telecommunications/electronics
Prerequisites and/or Experience
At least 1 year of experience in help desk or technical support
Excellent knowledge of English
Knowledge of a second foreign language is a plus
Salary range
23 - 27K The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.
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