23 set - Bologna
Tennant
ABOUT TENNANTTennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers.
At Tennant
Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you to places you never expected.
The Junior Customer Service
Representative is responsible for providing administrative and customer support to ensure efficient order management and positive customer experience. This role acts as a primary point of contact for customers regarding orders, deliveries, product information, and general inquiries, working closely with Sales, Logistics, Finance, and other internal departments. Process customer orders accurately and in a timely manner using the ERP system (SAP).Manage order entry and ensure all customer requirements are correctly captured and fulfilled.
Provide professional support to both Italian and international customers via phone and email. Support customers with product, pricing, and service-related inquiries. Coordinate with Logistics and Supply Chain teams to ensure on-time delivery of orders.
Manage invoicing activities and related customer documentation. Handle customer complaints and escalate complex issues when necessary. Maintain accurate customer records and documentation. Assist in preparing reports and customer service metrics.
Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational efficiency. Ensure compliance with company policies, procedures, and quality standards.
REQUIRED EXPERIENCE & EDUCATION:High school diploma required. Bachelor's degree in business administration, Languages, Economics, or a related field is preferred.minimum experience in Customer Service, Sales Support, Order Management, or a similar administrative role. Previous experience managing both domestic and international customers.
Experience working with ERP systems, preferably SAP, is required. Fluent in Italian and English, both written and spoken.
Additional
European languages are considered an asset. Proficiency in Microsoft Office applications (Excel, Outlook, Word).Strong customer-oriented mindset. Comfortable working in a fast-paced international environment.
Proactive, flexible, and able to manage multiple priorities effectively. An initial fixed-term temporary employment contract through an employment agency. A gross annual salary (RAL) ranging between €25,000 and €28,000.Placement within the range will depend on factors such as experience, qualifications, demonstrated capabilities, and internal equity.
In addition to base salary, employees may be eligible for a competitive benefits package and applicable incentive programs. xdwybme If you'd like to apply for this role, attach your CV and tell us why you would be a great fit for our Customer Service team!
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