23 set - Monza
Softwareone
Overview In this role you will deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers. You will work closely with a collaborative team of Sales Operations Specialists to support needs, strengthen relationships, and ensure smooth processes across diverse clients. You will identify cross-sell and upsell opportunities and coordinate licensing support with cross-functional teams.
You will drive timely resolution of escalations and deepen industry knowledge to support software publishers. This role offers the chance to influence customer outcomes at scale within a global software and cloud solutions provider.
Demonstrate sales ability with upselling and cross-selling experience Analyze customer needs to define cross- and upsell plans Provide licensing support in collaboration with cross-functional teams Collaborate with Account Managers, Finance, Back Office, and Procurement to support end-to-end processes Drive timely resolution of escalations with customers and internal teams Develop knowledge of industry trends through training and collaboration with software publishers Experience supporting sales teams to acquire, retain, and grow customer relationships Strong time management and ability to handle tight deadlines Professional proficiency in English and Italian Licensing support Cross-functional collaboration
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