23 set - Fratina
Altro
Area of tasks, responsibility, and goals in the organizational area
Contribute to ensuring a high level of customer loyalty by proposing advanced technical solutions and tailored support services, aimed at effectively resolving complex technical issues and guarantee rapid response.
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The position requires close collaboration with the Customer Care team and cross-functional departments, promoting a proactive, customer-focus approach to enhance overall customer satisfaction.
Main Responsibilities
Manage the assigned customer portfolio, maintaining and developing long-term business relationships;
Identify the specific needs of the customers and the specific objectives of individual projects;
Handle quotation processes, negotiations, and sales of company services, including maintenance, reconditioning, upgrades, and rebuilds;
Work closely with the Application department to define the most suitable technical and commercial solutions;
Prepare and issue quotations, ensuring alignment between customer requirements, technical specifications, studies, and cost structures, with careful attention to official documentation sent to customers;
Upon order acquisition, ensure the accurate and timely transfer of all relevant information to the Project Management department;
Constant communication and relationship with customers and suppliers;
Work closely with agents and business partners, providing operational and commercial support;
Identify and develop new business opportunities and customers;
Ensure internal CRM/ERP systems are consistently updated.
Technical High School Diploma
3 – 5 years of professional experience in technical-commercial roles such as sales engineering, customer care, or after-sales support, preferably in medium – large industrial companies. xkiyazw
Expectation / requirements of the job holder:
Solid knowledge of industrial products, services, and technical solutions;
Ability to analyze customer needs and propose effective technical and commercial solutions;
Strong commercial mindset with a customer-focus approach and the ability to build long-term business relationships;
Good organizational, communication, and negotiation skills;
Team working attitude;
Interest to travel for customer visits, trade shows, and industry events;
Good knowledge of English, another language as Spanish or German is considered a plus.
What We Offer
Job Type : Full-time, Permanent
Compensation : EUR 20.000 – 60.000
Continuous professional development and career growth opportunities A dynamic, inclusive, and international work environment
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