23 set - Roma
Altro
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.
With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business.
Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot,
Captera, Apple and Google.
Your experience at Deel will be a career accelerator. This role is responsible for the independent management of standard escalations, turning operational challenges into structured, trackable projects. The BCM I acts as a stabilizing force in high-pressure situations, driving alignment across internal teams to ensure swift, complete resolutions while defining clear success metrics for each incident.
Escalations: Own the end-to-end management of standard client escalations, transitioning ad-hoc issues into highly structured projects within Workbench and Jira.
Project Management: Define clear success criteria and track SLA adherence across all involved stakeholders.
Risk: Identify and flag risks that lead to delayed resolutions. Execute thorough Root Cause Analyses (RCAs) post-resolution, ensuring that documentation leads to actionable, preventative measures. 2+ years of experience in project management or incident/escalation management. Solid understanding of operational issues related to Global Payroll, Compliance, Integrations, and Fintech.
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
Salary ranges are quoted in USD as a consistent global reference.
Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Additional perks and benefits based on your employment status and country Optional flexible working office membership, with IWG At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs.
If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ((email hidden) application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions.
Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.
For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
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