23 set - Pavia
Henkel
Overview Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You'll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements.
You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success.
Retribuzione / Benefits flexible work hours hybrid work model work from anywhere up to 30 days per year health and preventive care programs employee share plan with Henkel matching shares free canteen Responsabilità Line and/or process start-up support for products Provide product recommendations and trials for new products Deliver technical training and coaching to field sales and customers Communicate with sales, marketing, PD, Innovation,
and AE field teams Consult customers on value-generating solutions for their processes Identify opportunities to provide equipment solutions to enhance customer processes Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce) Leverage customer feedback to drive optimization in customer service and identify new business opportunities Report quality issues or customer complaints to relevant parts of the organization May supervise laboratory work for samples from customers and report results to customers Promote internal SBU innovations and cross-account learnings Requisiti fondamentali Master's Degree in Chemistry and/or Materials Practical laboratory skills Analytical thinking Strong team spirit and communication skills Willingness to travel around 50% in Italy and Greece (and possibly abroad) Fluency in Italian and English team collaboration clear communication problem-solving Practical lab skills Analytical thinking CRM experience (Salesforce)
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