23 set - Crocetta
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Envolve Consulting, an indipendent company active in management search, selections an Application Engineer for an international company operating in plastic sector.
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Main tasks and responsibilities: Provide deep technical engineering expertise to internal resources and customers from product specification, design, installation, replacement/repair and problem resolution resulting in best-in-class customer experience within assigned Industry Segment(s).
Train, support and collaborate with Sales, Customer Care Operations and Marketing in identifying customer needs and innovative solutions fulfilling technical and application related specifications considering sustainable total cost of ownership
Support the CC team on in order loading and in particular, configuring the non-standard orders
Attain and maintain deep industry knowledge of belting/conveying solutions,
products & services and customer applications in assigned industry segments(s)
Support and provide application engineering training for internal resources and customers
Leverage all available systems (CRM, ERP, Intranet, etc.) to capture, track and manage customer issues, commercial activities and problem resolution
Maintain knowledge of internal products, services, updates and stay informed about competing products and xkiyazw services
Work with Operations (fabrication & assembly) to identify and resolve any customer related challenges and/or sales opportunities
Education and experience: Degree in Mechanical Engineering or Engineering of plastic materials or equivalent
Minimum experience in an after-sales service or technical assistance
Place of work: Cordignano (TV)
Salary Range: 28/30K
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