23 set - Italia
Intelli Owl
Role- Digital Customer Engagement Manager (dCEM)
Language requirements- Italian (Fluent)
Work Experience:
- Strong SAP Basis & infrastructure experience of minimum 7 years of SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
- Should have minimum 5 years of hands-on experience on SAP Upgrade/migration projects.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed .
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers
- Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)
- Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
- Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.
- Experienced in working with c ross-cultural and cross-functional teams or individuals
- Technical Architecture, Landscape issues/ queries guidance to end customers
- Support sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
- Prior experience with SAP RISE Migration would be an added value.
- Fluency in Italian and English is a must, any other language an asset
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